Frequently Asked Questions

We have a showroom in Tennessee where you can see our tents in person. Please contact us to set up an appointment.

The price of a tent lodge depends on the model you choose, the materials, size and furnishings. Please contact us and we will prepare a customized quotation for you.

When you purchase a tent lodge with us, you can either choose to order the tent lodge only or a fully equipped tent lodge with shower, kitchen and furniture.

Our tent lodges can last a lifetime if they are properly maintained. They are made of high-quality materials and they are manufactured under the best conditions. Every material has been carefully selected and tested by us.

Specific parts might have to be replaced over time, such as zippers, straps and ratchets, but this is relatively easy to do yourself. Please contact us if you require a replacement part; we would be happy to help you.

We provide a standard 24-month warranty on all our tent lodges. This period starts after delivery and if applicable after building the luxury canvas lodges. You can read more about this in our terms and conditions.

We provide a standard 24-month warranty on all our tent lodges. You can read more about this in our terms and conditions.

The roofs of our tents are made of flame retardant PVC 650gr/m2 (M2 classification NFP 92-503) which complies with the European, British and American fire regulations (M2, B1 and DIN 4102 standard). This material has a long lifespan and in addition to a beautiful appearance, it also has the best properties to protect the tent lodge against various (extreme) weather influences. You can choose from several different colours.

For the inner tent, there are two types of canvas to choose from: Royal Ten Cate Campshield 420 gr/m2; or Polycotton KA-46. Both types of canvas are high quality and durable materials that are breathable, water- and dirt-repellent and treated so that they are protected against moisture and mildew. Campshield is also flame retardant (M2 classification NFP 92-503). We will advise you which material type is best suited for your site; this also depends on any specific standards that may apply in your country.

The windows are made of two layers consisting of mesh fabric and transparent PVC.

The end connectors with which we protect the round poles of the frame are made of galvanized steel. In addition to reinforcing the sturdy and robust appearance of our tents, this also protects the wooden poles from the weather and extends the lifespan of our tent lodges.

Our tents are made of materials that are largely flame retardant and are certified according to the M2 classification NFP 92-503 standard. In many countries, it is a legal requirement to provide a fire extinguisher as equipment for the tent lodge.

We prefer to deliver our tent lodges with the interior installed, which have been specially designed by LuxeTenten and manufactured at our furniture factory, therefore, guaranteeing the same look and life span as our tent lodges. However, you can choose to do the furnishing yourself.

If you are using our tent lodge for a restaurant or reception tent, we will supply the canvas lodge with adapted walls and furniture.

It is possible to order your furniture from our interior styles separately and / or after ordering your tent lodge.

It is possible to assemble the furniture from our interior designs yourself with the right tools and some technical insight. We can provide clear construction instructions with each piece of furniture.

Whether you need a permit to build one or more tent lodges at your location depends on the country in which you are based. However, please always check with your local authorities first, as there may be municipal, provincial or department laws that also apply.

We have a large worldwide sales network of dealers and agents to advise on how to navigate these matters. Please contact us and we will be happy to help you.

It is possible to insure the tents if certain conditions are met. It is best to ask your own insurance company about what options are available to you.

We have been building our tent lodges all over the world for more than ten years and we have experience with erecting them on many different types of soil and also on steep inclines, so a lot is possible. If you want to know if your location is suitable, please contact us for specialized advice.

We make a solid foundation for every tent by anchoring wooden poles into the ground. The exact foundation depends on the type of soil we build on and how flat the land is. The foundation is customized for each site. We install the wooden floor on top of the foundation.

On request, we can place the floor directly on the ground.

It is possible to dismantle the tent lodges if they are not going to be used for a period, however, we do not recommend doing so. Our tent lodges can withstand extreme weather influences and leaving them in place can help maximize the life of the tent. In places where the tent is exposed to winter conditions, we advise protecting the tent with a winter cover. If you want to know more about these issues, please contact us.

Our tent lodges have been proven to withstand a thick layer of snow. If there is a high chance of snow in your region, we will provide the tent frame with an extra supporting beam so that it can withstand an even greater load of snow. Snow can be removed quite easily along the sides of the smooth roofs of our tent lodges, which we recommend is done daily during extreme snowfall.

When our tents are placed in locations near the sea, we advise to regularly clean the canvas of the tents and also parts such as zippers, ratchets, windows and wood that are exposed to the air. You can do this by using tap water and/or brushing the parts with a soft brush. This extends the life of the tents.

All our tent lodges can withstand heavy rain because they have a double roof, which are both waterproof. In addition to this, our canvas is water-repellent and even our windows have a unique PVC flap on the outside. This is extra protection to prevent water from entering through the mesh or the seams of the windows.

The materials we use for our tent lodges are protected against a large amount of UV radiation. PVC is standard equipped with UV blockers to protect the properties of the material and it is therefore very resistant to UV radiation. Our canvas, both Campshield and PolyCotton KA-46, has a colour fastness of ≥ 4 according to ISO 105 B04 and is also very resistant to UV radiation.

Our tent lodges are very suitable for winter glamping. If you also want to rent out your tent lodges in the colder periods, we recommend heating the tents with either a pellet stove, electric heater or possibly a central heating system. If you are interested in using a pellet stove, we can provide you with further information. It is important that good ventilation is created through the roof of the tent lodge. Although the materials of the tent lodges are fire retardant, we do not recommend the use of open fires because of the high risk of accidents.

In countries where it is often hot for a longer period, an air conditioning unit is usually recommended for installation in our tent lodges. We advise you to contact a local air conditioning specialist to discuss the possible options.

We use high-quality canvas materials that have breathing properties. As a result, it does not get damp inside the tent lodges and it is cooler than inside a mobile home, for example.